Responsibilities: Aster Hospital

Patient Rights & Responsibilities

Patient Rights & Responsibilities

For all planned cases, Customer service executive shall inform you a day prior on date and time of arrival.

RESPONSIBILITIES

The Patients in recognition of the care and/or treatment plan being provided agree to play a part in taking all reasonable steps to comply with medical instructions, which requires some responsibilities on the part of patients & their representatives.

1. RESPECT FOR OTHERS

Patients have a responsibility to treat healthcare providers, staff, other patients, public property and laws with dignity, honor, and respect and to follow the healthcare provider’s internal policies and safety regulations.
Patients have a responsibility to respect the privacy and confidentiality of others in healthcare facilities.

2. INFORMATION

Patients have a responsibility to give healthcare providers, -to the best of their knowledge-, complete and accurate information about their health and medical history, including current condition, past illnesses, hospital admissions, medications, and any other matters related to their health.
Patients have a responsibility to ask questions if they do not understand any information, instructions, or health education, they are given by Healthcare providers.

3. FOLLOWING TREATMENT PLANS

Patients have the responsibility to cooperate with their healthcare providers and follow instructions for their care and to bear all consequences and responsibilities in case of non-compliance. Patients accept responsibility if they choose not to accept treatment advice or change in the treatment plan without the treating physician’s approval.
Patients have a responsibility to sign an informed consent regarding all services provided to them (procedures and treatment) after being provided with all details of the treatment/procedure including side effects, complications, and undesirable affects in an understandable language.

4. KEEPING APPOINTMENTS

Patients are responsible for keeping appointments and notifying healthcare providers if they are unable to attend for any reason.
Patients are responsible for waiting for their turn with patience so that caregivers can deliver their best to all the patients.

5. FINANCIAL OBLIGATIONS

Patients are responsible for attending financial obligations associated to the Healthcare facilities regularly and in a timely manner.
Patients are responsible for providing, to the best of their knowledge, complete and accurate information about insurance claims associated with their treatment plan and to co-operate with the Healthcare providers to make payment arrangements

Plan your Visit

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Patient Rights & Responsibilities

Our healthcare team is committed to serving you with compassion and the best quality medical care.

Exceptional Facilities

Our facilities have won several certifications. including a Quality department led by experts in hospital quality management, which ensures that each and every facility not just maintains but also upgrades its quality standards, time and again.